Senior Knowledge Manager

Job Location:  Available to work Remote, Chicago, IL

Job Description:

The Senior Knowledge Manager performs a lead role in managing the implementation of knowledge management initiatives in support of the CPS Mission. This role is key in promoting and adhering to the organization's Knowledge Management Methodology, including communication and management of tasks for all phases of the Knowledge Lifecycle. The Senior Knowledge Manager also promotes visibility into the CPS knowledge base, partnering with ITS and Business Leaders to ensure the knowledge assets align with departmental goals and the CPS Vision. This position resides in the Office of the Chief Information Officer (OCIO) of the Information and Technology Services (ITS) department of Chicago Public Schools.

The Senior Knowledge Manager will be held accountable for the following responsibilities:

• Coaching and guiding ITS and Business Leaders to ensure the knowledge base supports the CPS Vision
  
• Supporting business and knowledge management staff
  
• Occasional supervision of personnel
  
• Managing OCIO operational activities, ensuring current, accurate, and quality knowledge information across the ITS organization
  
• Defining knowledge domains, initiating, and managing knowledge capture, organization, and sharing initiatives.
  
• Creating and executing knowledge management plans and revising as appropriate to meet changing needs and requirements
  
• Initiating and managing multiple knowledge initiatives in parallel and with multiple dependencies
  
• Producing knowledge management reports and performance metrics
  
• Communicating with the OCIO director and ITS management regarding the status of knowledge management initiatives
  
• Identifying and managing knowledge risks
  
• Using influence to eliminate bottlenecks and potential knowledge gaps
  
• Managing knowledge initiatives within standard knowledge management methodologies to achieve quality and timeliness
  
• Identifying resources needed and assigning individual responsibilities
  
• Managing through all stages of the knowledge life cycle
  
• Managing stakeholders and stakeholder expectations
  
• Providing excellent service to clients (internal and external to ITS)
  
• Effectively managing vendor relationships in accordance with CPS and ITS strategies and directives regarding knowledge management tools and services
  
• Providing status and other deliverables at each stage of a defined knowledge initiative
  
• Demonstrating a willingness to collaborate and support ITS peers and leadership
  
• Planning, directing, and implementing knowledge management initiatives on time, within budget and with desired outcomes
  
• Supporting the advancement of the OCIO’s mission, which involves responsibilities including, but not limited to:
  
• Supporting Knowledge Management that provides a forward-looking picture of knowledge work
  
• Continuously improving the Knowledge Methodology
  
• Providing input into Knowledge Management Best Practices
  
• Educating ITS staff and CPS Knowledge Management stakeholders on KMO processes and tools
  
• Performing related duties as required
  
  

Requirements

Skills Set: